(And How to Be in 5% That Actually Profit)
Let's be honest: you're tired of AI vendors promising the moon while your support tickets pile up and customer satisfaction drops. You've seen the headlines—95% of enterprise AI projects fail to deliver meaningful ROI despite companies pouring $37 billion into generative AI last year alone.
The problem isn't AI. The problem is complexity.
Your customers don't want to wait 48 hours for a support response. They don't want to explain their problem three times to three different agents. And they certainly don't want to dig through your documentation while their subscription renewal deadline looms.
Harvard research confirms what you already know: personalized, immediate customer experiences generate 5-8 times return on marketing investment compared to generic interactions.
Hiring more support staff (at $60K+ per head)
Watching response times creep up as volume grows
Seeing churn increase when frustrated customers can't get timely help
We're not another Silicon Valley AI platform trying to boil the ocean. We're a Boston-based team that spent two years solving one specific problem: eliminating support ticket wait times while maintaining 99% accuracy.
We don't just deploy AI—we deploy proven AI. Companies using our focused RAG-based support agents see:
of customer inquiries resolved instantly without human intervention
ROI for every $1 invested in first 90 days
reduction in support staffing costs within the first quarter
You read that right—we replace two full-time employees while delivering faster, more accurate responses. The average SaaS company breaks even in month one.
MIT's research reveals why 95% of AI projects fail: they try to do too much, too soon, without measurable KPIs or clear ROI timelines.
Support ticket resolution—not a Swiss Army knife approach
Response time, resolution rate, staffing costs
Not months of consulting
Not complex per-seat or per-token pricing
Your customers chose your software because it solves their problems better than anyone else. Your support experience should reflect that same standard.
When a customer has an issue at 2 AM, your Boston-built AI agent is already there—pulling from your exact documentation, trained on your specific workflows, delivering answers with 99% accuracy.
That's not AI hype. That's your competitive advantage.
We work exclusively with SaaS companies ready to deploy proven AI—not pilot projects. Let's build your custom support agent in 48 hours.
No credit card required • Free consultation